Refund policy

Return & Refund Policy

At Happy Little Tummies, every order is prepared with care and with the quality and safety of our little customers in mind.

Returns

Due to the perishable nature of our freshly prepared and frozen food products, we are unable to accept returns or exchanges once an order has been delivered.

For food safety reasons, products that have left our control cannot be returned for resale, even if they remain unopened.

If you have any questions or concerns regarding your order, please contact us at hello@happylittletummiescy.com.

Damages, Delivery Issues & Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, incorrect, missing an item, or in a condition that causes you concern, please contact us as soon as possible at hello@happylittletummiescy.com so that we can assess the issue and make it right.

Where possible, please include your order number and clear photographs of the products and packaging to help us assess the issue quickly.

If an issue is confirmed, depending on the circumstances, we may offer a replacement, store credit or refund.

Perishable & Non-Returnable Items

All Happy Little Tummies meals, snacks, frozen products, cakes and other food products are perishable goods and cannot be returned.

We are also unable to accept returns or exchanges for:

Custom-made or personalised orders
Products that have been improperly stored or handled after delivery
Products damaged as a result of failure to follow the provided storage, freezing, defrosting or reheating instructions
Gift cards, where applicable

Please contact us if you have any concerns about a particular product or order.

Cancellations & Changes

If you need to cancel or make a change to your order, please contact us as soon as possible.

Because our products are prepared specifically for customer orders, cancellation or modification may not be possible once preparation has begun.

Where cancellation is possible, we will confirm this with you directly.

Exchanges

Due to the perishable nature of our products, we do not offer standard exchanges.

If you have received an incorrect or damaged product, please contact us and we will assess the issue individually.

European Union Right of Withdrawal

Consumers in the European Union generally have a 14-day right of withdrawal for online purchases. However, certain products are exempt from this right, including goods that are liable to deteriorate or expire rapidly.

As Happy Little Tummies primarily sells freshly prepared, frozen and other perishable food products, the standard 14-day right of withdrawal may not apply to these products.

This does not affect your statutory rights if products are faulty, damaged, unsafe or not as described.